Guest Feedback Disclaimer

Guest feedback submitted through NZMS™ may be reviewed for quality, safety, service, or standards-related purposes. Feedback may inform our understanding of standards-related matters within the New Zealand motel sector.

NZMS™ does not act as a dispute resolution authority, regulator, legal adviser, or emergency response service. Guest feedback does not constitute a formal complaint process, and NZMS™ does not adjudicate disputes between guests and motel operators.

If your feedback relates to a certified motel, NZMS™ may use the information to inform its review processes. However, NZMS™ is not obligated to act on individual feedback or to communicate outcomes to the person who submitted it.

For urgent safety, police, health, legal, or regulatory matters, please contact the appropriate authority directly:

NZMS™ handles all feedback with discretion. Feedback is not published publicly without appropriate consent, and personal information is managed in accordance with the Privacy Policy.